Frequently Asked Questions (FAQ’s)
We are discontinuing our gaming services. Accordingly, gameplay services will no longer be available to users in India.
Your account will no longer be available for gameplay. You may continue to contact us for assistance with your account, withdrawals and other matters relating to your previous use of the service.
For general customer queries, account-related assistance, withdrawals or other support, please contact us at: support@rummy.com
For queries relating to deposits made before Promotion and Regulation of Online Gaming Act, 2025 “PROGA” came into effect (“Pre-PROGA Deposits”), please contact: support@rummy.com
Please include your registered email/mobile number and relevant transaction details so that we can verify your account and assist you.
Please include your registered email/mobile number and relevant transaction details so that we can verify your account and assist you.
For grievances relating to your account, transactions, withdrawals or the closure of the gaming service, please contact: grievanceofficer@rummy.com
We will review and respond in accordance with applicable requirements.
We will review and respond in accordance with applicable requirements.
For law enforcement, government or regulatory requests, please contact: nodalofficer@jungleegames.com
If you require historical transaction or account information relating to your previous use of the service, please contact: support@rummy.com
We may request appropriate information to verify your identity before providing account or transaction records.
We may request appropriate information to verify your identity before providing account or transaction records.
Certain information may be retained for as long as required or permitted under applicable law, including for legal, regulatory, tax, fraud-prevention, dispute-resolution or other legitimate purposes. Information that is no longer required will be handled in accordance with our applicable privacy and data-retention practices.