1. LEA in India seeking information from Junglee Games about a player/user account can write to us at disputes@jungleegames.com. The request must be submitted via a valid Government email address domain, i.e., Gov.in/nic.in.
2. The request notice must be a legal process, i.e., a request notice marked under Section 91CrPC or Section 94 BNSS.
3. We respond to data requests from LEA through our dedicated channel for disputes@jungleegames.com. Therefore, the requests must be submitted to disputes@jungleegames.com.
4. The notice under 91CrPC or Section 94 BNSS must be addressed to the proper entity - Junglee Games India Private Limited;
5. The request must include the case number/DD number/complaint number/FIR number or any number that shows the commencement of the investigation;
6. For our convenience, you can also disclose the nature of the case or any relevant sections under the Indian Penal Code (“IPC”) or Bhartiya Nyay Sanhita (“BNS”) or under any other applicable law in India and provide us with any other information that may assist us in understanding your requirement / necessity / relevancy of the data request from us;
7. Kindly also provide us with appropriate identifiers such as transaction details, transaction reference number, amount, date, time and PII of the user, etc. which would enable us to conduct our searches accurately and assist us in locating the user account / transaction details;
8. Where requests contain transaction details, beneficiary merchant/bank, and fraudster identification, such as KYC, device serial/IMEI numbers, IP address, geolocation, email address, and receiver mobile number, these should be provided. Identifiers such as these are generally required to conduct thorough investigations for fetching information related to devices, accounts, or financial transactions.

1. If Junglee Games finds any request unclear or inappropriate or incomplete, it will raise its concerns with the LEA for seeking further clarification on the same or request more information for conducting internal searches for identifying/retrieving the data.
2. Junglee Games shall make all the endeavours to provide the requisite information within 24 hours. However, for cases wherein it may take some time to fetch information from the internal database, it will inform the LEA a reasonable timeframe, within which the data is shared.

Requests made in the following manner may not be fulfilled by Junglee Games:

1. Unwritten requests such as verbal/on-call requests;
2. Requests not accompanied by a Notice under 91CrPC or Section 94 BNSS or Court order, etc;
3. Requests not directly coming from a Government email address (Gov.in/nic.in);
4. Requests made via social media channels like WhatsApp, Telegram, LinkedIn, Twitter, Facebook, etc.

The LEA is requested to provide exhaustive information and sufficient identifiers to assist in conducting internal searches for the identification of the transaction / account details. If required, Junglee Games may request the relevancy of the data request to LEA’s investigation / case in order to assist LEA with the most relevant information and in order to protect the data of the players / users.

Upon a clear mention of the data request in the notice issued to us under Section 91CrPC or Section 94 BNSS, Junglee Games can provide the below-mentioned requested data set as per the records:

a. Transaction history or wallet statement of a Junglee Games player / user account to the LEA, in addition to the below-mentioned information;

Junglee Games can provide the following information in respect to a player account: Registration date, name, mobile number, email address, address, PAN, KYC details, transaction information, withdrawal details, bank account information, transaction IP address of the device when the transaction was initiated and Latitude/longitude of any cash activity done by the player.

Provided that:

i.The above-mentioned details can be shared only for the cases where the same is available.

ii.Junglee Games shall provide only the information specifically requested in the request notice.

iii.Paymode data is not available with us. It can be shared by the corresponding Payment Aggregator. We can share the name of the Payment Aggregator involved in a particular transaction.