Account FAQ
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Account FAQ

Account FAQ

How can I view my Deposit Balance and Withdrawable Balance?

Steps to view on the App/Mobile

  1. Login to your account and go to the game lobby.
  2. Tap on the ‘Cash’ icon to view the Deposit Balance and Withdrawable Balance.

How can I withdraw cash?

Steps for Withdrawal on the App/Mobile

  1. Login to your account and tap on “Menu” icon.
  2. Select the “Withdrawals” option and tap on “Request withdrawal”.
  3. Enter the amount you wish to withdraw. Kindly Note, that the amount you enter should not be bigger than your Withdrawable Balance.

What is the minimum and maximum amount I can withdraw?

  1. The minimum amount you can withdraw is Rs 100.
  2. The maximum money you can withdraw is all the money in your Withdrawable Balance.

What is the maximum number of attempts I can place?

What is the maximum amount per withdrawal attempt ?

Are there any restrictions while placing withdrawals?

Please make a note of the following to avoid rejection of your withdrawal requests:

  1. Ensure that your KYC is verified.
  2. Withdrawals into any bank accounts located in Meghalaya, Andhra Pradesh, Assam, Sikkim, Nagaland, Tamil Nadu or Telangana are prohibited.
  3. Withdrawals will be processed only if valid identification is provided. PAN is mandatory for all withdrawals.

Is there any withdrawal fee or charge for withdrawals?

  1. No, there is no withdrawal fee or withdrawal charge.

How do I change my bank account details?

  1. You may change your bank account details on the “Withdrawals” page.

What is Deposit Account Balance and Withdrawable Account Balance, and how is the balance in each account calculated?

If you are a cash player on Rummy.com, your balance is divided into two accounts: Deposit Account Balance and Withdrawable Account Balance.

The Deposit Account Balance includes all the amount you have deposited, and the 'bonus amount' you have yet to utilize for playing cash games.

The Withdrawable Balance includes your ‘leaderboard winnings’, ‘tournament winnings’, and ‘wagering balance’ which you have earned as a cash player.

Your Total Cash Amount is the sum of the balance in your Deposit Account Balance and Withdrawable Account Balance. You can use all of this amount to play cash games at any time.

For example, if your Deposit Account Balance is Rs. 100 and your Withdrawable Account balance is Rs. 400 (total balance = Rs. 500)

Example 1
You now make a deposit of Rs. 50 into your account. The entire deposit is credited to your Deposit Account. Now your Deposit Account Balance is Rs. 150 (Rs. 100 + Rs. 50) but your Withdrawable Account Balance remains Rs. 400. Your total balance is Rs. 550.

Example 2
You play a cash Points Rummy game with a minimum buy-in of Rs. 80 and win Rs. 10 in the game. The Rs. 10 that you won gets credited to your Withdrawable Account Balance. The Rs. 80 that you used as a buy-in for the Points Rummy game gets transferred from your Deposit Account Balance to your Withdrawable Account Balance. Your Deposit Account Balance will now be Rs. 20 (Rs. 100 – Rs. 80) and your Withdrawable Account balance will now be Rs. 490 (Rs. 400 + Rs. 80 + Rs. 10). Your Total Balance will be Rs. 510.

Example 3
Now, let us take a case where you play a Points Rummy game with a minimum buy-in of Rs. 80 and lose Rs.10 in the game. The Rs. 80 that you used as the buy-in for the Points Rummy game now gets transferred from your Deposit Account Balance to your Withdrawable Account Balance. Rs. 10 (your loss) is deducted from the Withdrawable Account Balance. Now your Deposit Account Balance will be Rs. 20 (Rs. 100 - Rs. 80) and your Withdrawable Account Balance will now be Rs. 470 (Rs. 400 + Rs. 80 – Rs. 10). Your total Balance will be Rs. 470.

Example 4: You play a tournament (cash or promotional)
Let us say you play a cash tournament with an entry fee of Rs. 100 and win Rs. 500. The Rs. 500 that you won gets added to your Withdrawable Account Balance. Rs. 100 was deducted from your Deposit Account Balance as the entry fee. Now your Deposit Account Balance will be Rs. 0 (Rs. 100 – Rs. 100) and your Withdrawable Account Balance will now be Rs. 900 (Rs. 400 + Rs. 500). Your total Balance will be Rs. 900.